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银行日常英语之口语演示课件.ppt 文档全文预览

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银行日常英语之口语 /gydx/ /dxdzxlf/ 好好的 银行英语口语 (A) Basic English基础英语 Greeting Customers招呼客户 Welcome to Bank of **! 欢迎光临**银行 Do you speak Chinese? Do you speak English? 请问您讲中文吗?请问您讲英文吗? Hello! 您好 Good morning! 早上好 Good afternoon! 下午好 How can I help you? 有什么能帮您的吗? Which transaction would you like to do today? 请问您想申请什么业务? 好好的 银行英语口语 (A) Basic English基础英语 Orientation指引 Please take this number, when your number will be called please go to the counter 请拿号,叫到号时请到相应柜台办理业务。 This is your turn, please go to 1/2/3/4 counter到您了,请到1/2/3/4柜台办理。

Please follow-me请跟我来 Please wait for a moment请稍候 好好的 银行英语口语 (A) Basic English基础英语 Information信息 Sorry, we do not have this service in our Bank, please go to Bank of China or Industrial Bank of China 对不起,我行不能办理这些业务,请前往中国银行或工商银行办理。 Sorry I do not understand 对不起,我只好理解您的意思。 Is there someone in China who can help you to translate? 请问您有认识的人可以帮助翻译吗? Let me call a colleague, he can speaks English, he will help you to translate. 我会打电话给我的同事,他会讲英文,能帮您翻译。 Please let me help you to call our customer-service, they have English-Speaking services 请让我帮您拨打我们的客服热线,他们提供双语服务。

Please give me your telephone number, one colleague will contact you to help you, he speaks English 请留下您的联系方式,我们同学会与您联系,他会讲英文。 好好的 银行英语口语 (A) Basic English基础英语 Customer Departure客户离开 Do you need to do another transaction? 您想要申请其他业务吗? Thank you, goodbye! 谢谢职场英语培训,再见。 Thank you for coming! 谢谢您的光临! Be sure you did not forget anything. 请不要忘记您的随身物品。 See you next time! 再见! 好好的 银行英语口语 (B) Foreign Exchange货币兑换 Buying / Selling买/卖 Do you want to change some money? 您需要赚钱吗? How much do you want to change? 您需要换很多金额? Please could you fill that form with your name, address, passport, etc. 请您在这张表格上填写您的姓名、地址、护照等信息。

In which currency do you want to change your RMB? 您想将这些货币兑换成人民币? US Dollar / Euro / Australian Dollar 美元/欧元/澳元 Which currency do you want? 您想要兑换成怎么货币? How would you like it? In which denominations? 您想要哪种面额的? 好好的 银行英语口语 (B) Foreign Exchange货币兑换 Exchange Rate / Restriction兑换汇率/法规 Today’s rate is : 今天的汇率是: Today’s selling rate for RMB in notes is 今天的人民币卖出牌价是 The exchange rate today is 今天的兑换汇率是 You can check the exchange rate on the conversion table there 您可以在这里的牌价台上核对充值汇率 I am sorry, unfortunately we can not handle the exchange of this currency, please could you go to one Branch of Bank of China. 非常抱歉银行工作中日常英语口语,我们这里不兑换各种货币银行职场英语口语,您可以去中国银行的分支机构办理。

Due to restriction, we can only exchange a maximum of USD 5000.00 per day. 根据规定,您一直兑换的最大金额为5000美元。 好好的 银行英语口语 (C) ATM’s / Cards ATM机/卡 Use ATM使用ATM机 If you do not want to wait you can do this transaction in our ATM’s. 如果您不想排队,您可以在我们的ATM机上操作。 Please follow me, I will assist you to use our ATM’s 请跟我来,我会帮助您进行ATM操作。 You can withdrawal money in our ATMs 您可以在我们的ATM机上提取现金。 If you have an account here you can deposit money using our ATMs. 如果您有我行的账户,您可以在我们的ATM机上存钱。 To know the fee when using our ATM’s, you should contact the issuer of your card 如果要知道用ATM的成本,您必须与您的发卡行联系。

好好的 银行英语口语 (C) ATM’s / Cards ATM机/卡 Card Application申请办卡 If you want to obtain a card here, please fill this application. 如果您想申请办卡,请您填写这张表单。 May I ask your passport please? 请出示您的证书。 Please mention your name, address, phone number. 请告诉我您的姓名、地址和电话号码。 You should deposit a minimum of RMB 10.00 to obtain the card 您要兑换最少要存10元人民币。 The annual cost of our debit card is free. 借记卡是不需要支付年费的。 好好的 银行英语口语 (C) ATM’s / Cards ATM机/卡 Card Lost / Blocked遗失卡/吞卡 If your card is blocked in our ATMs please could you let me know which ATM’s? 您能告诉我是哪台ATM机吞了您的卡吗? What is the issuer of your card? Could you please let me know the name on the card or the card number? 您的发卡行是什么银行?能告诉我持卡人的姓名或账号吗? Please could you give me your passport? 能给我您的护照吗? Unfortunately we can not take the card now, could you give me your telephone number and we will contact you when you can come take it back. 很抱歉我们现在不能立即将卡片交还给您,您能留下您的电话号码吗?我们会与您联系何时能得到卡。

If you lost your card, please contact our customer-service center 如果您遗失了您的卡银行职场英语口语,请及时与我们的客服联系。 好好的 银行英语口语 (D) Withdrawal / Deposit取/存款 Withdrawal取现 Unfortunately with this card you can not withdrawal money, please use our ATMs 很抱歉这张卡不能取款,请使用我们的ATM机。 How much do you want? 请问您要存/取多少金额? From which account do you want to take this money? 请问您要从哪个账户中余额? Please could you give me your passbook? 能提供您的护照吗? Could you please input your password? 请输入账号。 Please input it (password) one more time. 请再次输入密码。 Please could you sign here 请在这里签名。

好好的 银行英语口语 (D) Withdrawal / Deposit取/存款 Deposit存款 How much do you want to deposit on your account? 请问您要存多少钱? On which account do you want to deposit this money? 请问您要存到哪个账号? You can use our ATM’s if you want to deposit money on your Bank of ** account. 如果您要在**农行网银中欠款,您可以使用我们的ATM机。 Please could you sign here 请在这里签名。 好好的 银行英语口语 (E) Account opening开户 Account information账户信息 If you want to open an account here, you need to have an address in China. 如果您要开账户,您需要提供您在中国的住址。 What kind of account do you want to open? A current account or fixed-term account? 您想开什么方法的账户?活期还是定期? Please could you fill this form to open the account 您要开户请填写这张表单。

For which purpose do you want to open this account? 您为什么要开这个账户? Would you like to apply for E-Banking as well? 您想申请开通网银吗? Do you want a card? 您需要办卡吗? 好好的 银行英语口语 (E) Account opening开户 Fees手续费 There is not service charge to open an account. 开户不用收取手续费。 You may have some service charge for some transactions, like withdrawal money with your card in other bank 有些交易您可能需要转账手续费,例如在他行提取现金。 The minimum deposit to open an account is RMB 10.00 how much do you want to deposit? 开户最少要存10元人民币银行工作中日常英语口语,您要存多少? 好好的 银行英语口语 (E) Account opening开户 Form fill填写表格 Please could you give me your passport? 请提供您的护照。

Where is your current valid visa on your passport? 请问您签证的有效证件在那里。 Please could you fill this form and sign it. 请填写这张表单并签名。 Please mention your name in the correct order. 请以正确的顺序告诉我您的姓名。 好好的

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